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Privacy Policy

Last updated: June 19, 2026

How Firesoft handles information collected through this website.

This Privacy Policy explains how Firesoft LLP ("Firesoft", "we", "us", or "our") collects and uses personal information through this Firesoft website (the "Website"). It does not apply to RedVPN, AlfaVPN, Paypilot, Astana Hub, D&B, or any other third-party website or product that may be linked from the Website. Those services have their own privacy terms.

1. Who We Are

The Website is operated by:

Firesoft LLP
Registration No. (BIN): 250940005935
D-U-N-S: 302195965
Uzkokoleynanya str, 14/3, 9
Kostanay, 110000
Kazakhstan

For privacy questions or requests, contact us through the Website contact form or by writing to the registered address above.

2. Information We Collect

We collect only the information needed to operate this informational Website and respond to inquiries.

Information you provide directly:

  • Name.
  • Work email address.
  • Company name, if provided.
  • Message content and any information you choose to include in it.
  • Anti-spam form field data, if completed.

Information collected automatically when the Website loads:

  • Basic technical information that web servers and third-party content providers may receive, such as IP address, browser type, device type, operating system, referring page, requested URL, and date and time of request.
  • Interaction information needed for Website functionality, such as opening and closing menus, product panels, and the contact dialog.

We do not intentionally collect sensitive personal information through the Website. Please do not submit passwords, card details, government ID numbers, health information, or other sensitive information in the contact form.

3. How We Use Information

We use personal information for the following purposes:

  • To receive, review, and respond to contact-form inquiries.
  • To communicate about possible business relationships, product questions, support requests, or other matters you raise.
  • To operate, maintain, secure, troubleshoot, and improve the Website.
  • To prevent spam, abuse, fraud, and misuse of the Website.
  • To comply with applicable legal, accounting, tax, regulatory, and dispute-resolution obligations.

Where applicable data-protection law requires a legal basis, we rely on one or more of the following:

  • Your consent when you submit information through the contact form.
  • Steps requested by you before entering into a contract or business relationship.
  • Our legitimate interests in operating, securing, and improving the Website and responding to inquiries.
  • Compliance with legal obligations.

Providing contact-form information is voluntary, but if you do not provide the required fields, we may not be able to receive or respond to your inquiry.

We do not use Website data for automated decision-making or profiling that produces legal or similarly significant effects.

4. Contact Form Processing

The contact form is submitted through Static Forms at api.staticforms.dev. When you submit the form, the information entered in the form is sent to Static Forms so it can process and deliver the inquiry to us. Static Forms may also process limited technical and security metadata needed to provide its service and prevent abuse.

5. Cookies, Local Storage, and Similar Technologies

The current Website does not set its own analytics cookies, advertising cookies, or browser local-storage records.

The Website loads some third-party resources, including:

  • Google Fonts from fonts.googleapis.com and fonts.gstatic.com.
  • Lucide icons from unpkg.com.
  • A D&B D-U-N-S seal script from dunsregistered.dnb.com.
  • Static Forms for contact-form submission.

When those resources load, the third-party providers may receive technical request information and may use cookies or similar technologies according to their own policies. You can control cookies and similar technologies through your browser settings.

6. When We Share Information

We do not sell personal information. We do not share personal information for cross-context behavioral advertising.

We may disclose personal information to:

  • Service providers that help operate the Website, process contact-form submissions, host content, deliver scripts or fonts, maintain security, or provide business systems.
  • Professional advisers, auditors, banks, insurers, and legal representatives where reasonably necessary.
  • Public authorities, regulators, courts, or other parties where required by law, legal process, or to protect rights, safety, and security.
  • A successor or prospective successor in connection with a merger, acquisition, reorganization, financing, sale of assets, or similar business transaction.

7. International Transfers

We are based in Kazakhstan, and our service providers may process information in Kazakhstan, the European Economic Area, the United Kingdom, the United States, or other countries. These countries may have data-protection rules different from those in your location. Where required, international transfers are handled under legally available mechanisms, such as consent, contractual necessity, standard contractual clauses, or other safeguards depending on the transfer.

8. Retention

We keep personal information only for as long as reasonably necessary for the purposes described in this Policy.

In general:

  • Contact-form inquiries are retained for as long as needed to respond and manage the related business relationship, then deleted or archived according to our business-record practices.
  • Records needed for legal, tax, accounting, compliance, or dispute purposes may be kept longer where required or permitted by law.
  • Technical security records are kept for a limited period unless needed to investigate abuse, fraud, security incidents, or legal claims.

9. Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information. No website, email, or internet transmission can be guaranteed to be completely secure.

10. Your Rights and Choices

Depending on where you live, you may have rights to:

  • Access the personal information we hold about you.
  • Correct inaccurate or incomplete information.
  • Request deletion of your information.
  • Object to or restrict certain processing.
  • Request a copy of your information in a portable format.
  • Withdraw consent where processing is based on consent.
  • Complain to a data-protection authority.

If you are a California resident and applicable law applies, you may also have rights to know, access, correct, delete, and opt out of sale or sharing of personal information. We do not sell or share personal information as those terms are commonly used in California privacy law, and we do not discriminate against people for exercising privacy rights.

To exercise rights, contact us through the Website contact form or by writing to the registered address in Section 1. We may need to verify your identity before responding.

11. Children

The Website is intended for business and general-audience visitors. It is not directed to children, and we do not knowingly collect personal information from children under 16 through the Website.

The Website links to third-party websites and products, including RedVPN, AlfaVPN, Paypilot, Astana Hub, and D&B. We are not responsible for the privacy practices, content, or security of third-party websites. Review their privacy notices before providing personal information to them.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date shows when the current version took effect. Material changes will apply prospectively unless applicable law requires otherwise.